Refund & Cancellation Policy
Last updated 17 October 2026
Not installed
Full refund within 14 days of purchase if the eSIM was never installed or activated.
Installed but not working
If an installed eSIM does not connect in a supported destination, contact us. We will troubleshoot first and, if we cannot fix it, offer a replacement or a refund.
Other cancellations
We do not normally offer discretionary refunds for partially used data, expired plans, incompatible or locked devices that were not checked before purchase, or eSIMs deleted from the device. This does not restrict statutory withdrawal rights or remedies for a faulty service.
Failed delivery
If we cannot issue your eSIM after payment, we refund you in full.
How
Email hey@gigative.app with your order number. Refunds go back to the original payment method.